Field Service Mobility

Improving the field service processes

Field service is characterized by services being provided away from a wired office environment.

Field service organizations are characterized by employees who provide services from remote locations. The major challenges these organizations currently face include the pressure to:

• Increase worker productivity and reduce costs
• Compete on the basis of superior after-sales service
• Maximize service revenue generation

Naxtor Technologies field service mobility solution provides the means for efficient job planning, assignment and dynamic field connectivity this increasing worker productivity and reduced costs.

Naxtor.Field software allows your sales professionals to

• Allow managers to monitor field staff to monitor each employees movements. Location, time between each job, traveling times, and jobs completed etc. This eliminates the need for field staff to complete daily or weekly job time sheets, therefore increasing staff productivity.
•  Eliminates the need for staff to return to the office to gather daily job sheets. Easily download schedule daily, weekly information or critical changes as it occurs, to the sales staff out in the field to improve customer response times.
• Real-time dispatch, job closeout, and reporting.
• Quickly adjust technician scheduling, escalate priority and enter orders.
• Execute preventive maintenance plans and contract-based commitments.
• Assign service based on skill, availability, proximity, team and department.
• Powerful reports to monitor profitability, product defects, resource utilization and workload.
• Automate generation of customer invoices and monitor billing.
• Analyze activity-based costs by customer, contract, SLA and warranty.
• Enable web-based customers to log service requests, check repair status, and monitor returns

Enterprise Mobility

Overview